ShopRite Delivers Cancellation & Return Policy
Thank you for choosing ShopRite Delivers for your online purchase. ShopRite Delivers offers the convenience of home delivery for thousands of non-perishable products. Please note that the policies of ShopRite Delivers, may differ from those of individual ShopRite stores.
If you would like to cancel your order, please call us at 1-800-746-7748 by 6 PM EST on the same business day the order was placed. Orders cannot be cancelled after 6PM EST. Once an order is submitted for processing, we are unable to cancel or make changes. After receiving your item(s), follow the instructions for returns. Shipping fees and/or restocking fees may apply.
We will accept returns for a product that is either defective or damaged. The item will be replaced or we will issue you a refund in our discretion. Returns will only be accepted within 30 days of your receipt of your purchase.
Please call our Customer Care Center at 1-800-SHOPRITE to obtain a Return Reference Number. Our team will need to collect some information about your purchase, so please have your packing slip and the product packaging available when you call.
The Return Reference Number is only valid for 10 days or until the end of the 30-day return period, whichever is shorter, so be sure to return your product in a timely manner. No returns will be accepted without a Return Reference Number.
Once you have obtained a Return Reference Number:
- Pack the item you are returning in its original shipping box along with any paper work, accessories and software. Please include a copy of the packing slip shipped with your order and retain a copy for your own records.
- Please put the Return Reference Number and original order number on the outside of the box in large print.
Returns are subject to final inspection. Once approved, your refund or replacement will be processed. Refunds will be issued to the original credit card used to place the order.
Please allow 2-10 business days for receipt of the replacement product or for credits to be posted to your account.
Returning Items to the Store:
Hot Deal items and electronics cannot be returned to the store.
Your original ShopRite Delivers receipt and all items in the case are required for returns being made to a ShopRite store. A refund will be provided in the form of a store credit. Shipping will not be refunded as stores are unable to refund shipping costs.